America's best online store for Automation Products, Solutions and Services
We serve the automation needs of Manufacturing, Logistics, Utilities, Retail, Smart cities & Public saftey sectors in the USA

FAQ's

Customer FAQs

Why should I choose MAS?

My Automation Store (MAS) provides a wide range of automation products from different domains. It also gives you a rich experience of user – friendly interface that makes your shopping easy and productive.

 

Does your site install cookies?

Yes, our site installs cookies.

 

Is there a Mobile App for this store?

The Mobile App for this store is under development.

 

How do I contact your store?

Customer-related queries can be sent to Customers.USA@myautomation.store. The customer service providers will reach you as soon as possible.

 

How do I sign in to my account and/or edit the information in my account?

You can sign into your account using the link “Sign In” that is available on top of the homepage. After signing in, you can edit your account information through the option “My Profile” under the link “My Account” on top of the page.

 

Is my personal information kept private?

All your personal information are always kept private and confidential.

 

Is ordering online through MAS secure?

Yes, your visits and purchase are completely secured.

 

How will I know that you have received my order?

An email will be sent to your email address confirming your order including the product details after you have placed your order in our store.

 

How can I track my orders?

You will receive an email with a tracking number and the details of your purchase.

 

What happens if there’s been a delivery mishap to my order? (e.g. Damaged/ Lost/ Wrong delivery)?

If you face any problem with the delivery, feel free to send your complaints to Customers.USA@myautomation.store after which our customer care experts will resolve your problems as quickly as possible.

 

How do I cancel my orders after/before I make a payment? What will happen if I cancel the order?

You can cancel your order by sending an email to Customers.USA@myautomation.store. According to your request, your order will be canceled and depending on the scenario in which the order has been canceled, you will be refunded and your product(s) will either be returned or replaced. Charges are applicable.

 

Can I return or replace the products I have bought?

You can return or replace your product(s) by sending an email to Customers.USA@myautomation.store. Charges are applicable.

 

What are the payment methods available?

The different payment methods available are as follows:

  • Credit card
  • PayPal
  • Bank Deposit
  • Banker Cheque

 

Are my payment details secure?

Yes, all your payment details will be well protected.

 

Are my suppliers authorized and approved?

The suppliers are validated, approved and authorized by MAS before they upload their products to our store. You can trust your suppliers.

 

Which countries do you ship for?

Currently, we are providing services only in the USA. We are working to provide services all around the world.

 

I am not able to find the product I am looking for, What should I do?

You can enter your requirements in the “Post Your Requirements” option available at the top of the homepage.

  

    Why is the shipping cost greater than product cost?

    Shipping cost is determined by the suppliers and for a specific range of price, the shipping cost is same.

     

    Supplier FAQs

    What happens when the customer cancels the order after the product got shipped?

    When the product got shipped, we will refund the amount that you have spent on shipping and will refund the remaining amount to the customer.

     

    What are the prerequisites for becoming a supplier?

    • Your firm should be from any of the following countries USA, India, China.
    • You should be open to partnership.
    • Your products should match at least one of our technologies of interest (which is listed in an upcoming question).
    • You satisfy at least one of our revenue model (listed in an upcoming question).

     

    How will I get benefitted if I join MAS?

    We can be,

    • A Reseller of your products
    • A Value Added Reseller of your products
    • An Affiliate partner
    • An Advertiser
    • A seller of trade queries

     

    Can I have more than one benefit?

    Yes, you can have more than one of the above-mentioned benefits.

     

    What kind of products can I sell in your store?

    We provide you with a platform to sell all of your products that match our technologies of interest. Our technologies of interest are:

    • 3D Printing
    • Artificial Intelligence
    • Augmented Reality
    • Beacon
    • Big Data Analytics
    • Cloud Computing
    • Cyber Security
    • Industrial Automation
    • Machine Learning
    • Mobile Applications
    • Remote Access
    • Robotics
    • Virtual Reality
    • Virtualization
    • Wearable Technologies
    • IIoT

     

    How do I become a supplier?

    • Click on "For Supplier" button at the top right corner of the page
    • Click on "Join Now"
    • Fill out your details
    • Wait for the approval send by MAS through email

     

    Will I be able to see the demands of the customer?

    Yes, there is a special feature in our store for the customers to post their requirements. We let you know these requirements which can be fulfilled by you based on your choice.

     

    Do you support software products also?

    Yes, we do support software products.

     

    What are the methods to add my products?

    • You can add products one by one or in bulk by using batch CSV files.
    • You can refer the supplier manual provided by MAS.

     

    How can I upload my products in bulk?

    Use the CSV file format (An example CSV file is given on the site) to upload many products at a time.

     

    What if I leave the non-mandatory fields in product uploading empty?

    We request you to fill out all the fields while uploading the product, it helps you better categorization of your product.

     

    Will my products get uploaded to the correct collection?

    Yes, We have designed the site in such a way that the new products get added to the corresponding collection provided you use only the pre-defined tags.

     

    Will I be notified once my products are approved?

    Yes, You will receive an email stating that your product(s) is/are approved.

     

    Will I know once a customer orders my product?

    Yes, You will receive a notification by email.

     

    How should I fulfill the order?

    You can visit the orders page in your account and fulfill the same. Refer supplier manual.

     

    What details do I need to provide while fulfilling the order?

    You need to provide the tracking id and shipping method.

     

    How can I submit my invoice?

    The page that contains the order and fulfillment options has an option called “Generate invoice”. You can use this to generate and then print the invoice.

     

    Whom do I contact when I have a question?

    For queries and clarifications, you can send an email to support@myautomation.store. We will get back to you very soon.